Privacy Policy

Last updated: 23 October 2026

Vitalic Energy (ABN: 14 694 065 819) handles personal information through this website and our commercial energy services.

1. Information we collect

Through enquiries, calculator use, emails, calls and job applications, we collect:

• names, contact details, roles, business details and communications;
• site addresses, energy use, calculator inputs and estimates, and information in bills you provide, including account holders, meter identifiers (NMIs), tariffs, usage and charges;
• CVs and other application information; and
• website visits and interactions, device and browser details, approximate location, cookies and campaign or advertising identifiers.

Calculator address searches are sent to Google Maps before you submit an enquiry.

2. How we use and share information

We use personal information to respond to enquiries, assess sites and energy needs, provide our services, assess job applications, measure and improve our website and advertising, prevent abuse and meet legal obligations.

When you submit an enquiry with a bill, it is uploaded before we confirm acceptance, so we may hold it even if submission fails. For accepted enquiries with a bill, we use AI and mapping services to read the bill, assess the site and research public business and contact information for staff review. A bill is optional.

We share information with providers of hosting, email, document storage, customer management, mapping, search, AI and advertising services, including Microsoft, Pipedrive, Google and Anthropic; our advertising agency; and others where required or authorised by law.

3. How we hold information

We hold information in electronic business systems, including Microsoft Azure, Microsoft 365 and Pipedrive. We use access controls and encrypted connections to protect it. We retain information as needed for its purposes and legal obligations, then take reasonable steps to destroy or de-identify it.

4. Analytics, advertising and bot protection

We use Google Analytics 4, Google Ads and Microsoft Advertising, managed through Google Tag Manager, to analyse visits and measure advertising. Google Ads also shows our advertisements to previous visitors. These services use cookies and similar identifiers. Google may also receive hashed email addresses and phone numbers for advertising measurement and matching.

Google reCAPTCHA Enterprise collects device and application information to protect our forms. Google services may process information outside Australia. See Google's Privacy Policy and Terms of Service, the Google Maps terms and the Microsoft Privacy Statement.

You can manage cookies in your browser, use the Google Analytics opt-out or manage personalised Google ads in My Ad Center.

5. Information outside Australia

Our cloud, advertising, mapping, search and AI providers may process personal information overseas, including in the United States. Website enquiries pass through our Microsoft Azure service in Hong Kong. Overseas processing can include contact details, uploaded bills, site information and website activity.

6. Access, correction and complaints

To request access to or correction of your personal information, or complain about our handling of it or a breach of the Australian Privacy Principles, contact Vitalic Energy at hello@vitalicenergy.com.au or 1800 577 038.

We may verify your identity for access or correction requests. We review privacy complaints, investigate the concerns and respond with the outcome and any proposed resolution. If unresolved, you can complain to the Office of the Australian Information Commissioner.