Privacy Policy
Last updated: September 22, 2026
1. Introduction
Capitalised terms in this document are defined in this section and in the definitions section at the end of the document.
- The Provider / The Provider’s
- means Vitalic Energy (ABN: 14 694 065 819), contactable at hello@vitalicenergy.com.au.
- Individuals
- means individuals who use the Services.
While providing the Services, The Provider collects Personal Information about Individuals. This document describes how The Provider collects, stores, uses and discloses Personal Information.
2. Types of information collected
The Provider may collect the following types of Personal Information about Individuals:
- names;
- addresses;
- details of products or services that The Provider has provided to Individuals;
- records of, or notes on communications between The Provider and Individuals;
- whatever personal information is included in content Individuals post on the Service or on the website of The Provider;
- email addresses;
- telephone numbers;
- recordings of telephone calls and the content therein;
- caller number, recipient of call, call time and date, duration of call, whether the call was answered, and a recording of the call;
- dates of birth;
- computer device information by placing cookies; and
- IP addresses.
3. How information is collected
The Provider may collect Personal Information about Individuals using the following methods:
- customer surveys;
- from The Provider’s website;
- from Individuals’ communications with The Provider;
- automated analysis of Individuals’ use of The Provider’s services; and
- recording and storing recordings of telephone calls with the consent of Individuals.
4. How information is held and secured
The Provider may hold Personal Information about Individuals using the following methods:
- third party data storage services, which are businesses that professionally manage information technology infrastructure;
- third party application providers, where The Provider uses an application for the purposes of our business and store data in association with that application on infrastructure provided by those third party application providers;
- devices operated by employees of our business; and
- printed paper and third party archival storage services.
The Provider ensures that Personal Information is protected from unauthorised access by:
- industry standard data security techniques;
- credentials, keys, passwords, pins, encryption, session expiry, firewalls, SSL network encryption;
- physical security surrounding hard copies of Personal Information; and
- the use of reputable technology vendors.
5. Deletion of Personal Information
The Provider deletes Personal Information when:
- it is no longer needed; or
- Individuals request its deletion and it is reasonable to comply.
6. What information is used for
The Provider may collect, use, hold and disclose Personal Information in order to:
- enable Individuals to use The Provider’s services;
- perform analysis of the typical use of The Provider’s services;
- communicate with Individuals;
- send marketing and promotional messages to Individuals;
- enable third parties to send marketing and promotional messages to Individuals;
- run contests or other promotional activities;
- consider employment applications;
- comply with the law;
- enforce agreements with third parties; and
- process payments.
7. Disclosures of information
The Provider may disclose Personal Information to:
- The Provider’s employees;
- professional advisors;
- third party service providers;
- software as a service operators;
- payment systems operators;
- business partners;
- sponsors;
- regulatory bodies; and
- courts of law.
8. Disclosing information outside Australia
The Provider may disclose personal information to Organisations outside of Australia. By using the Services, Individuals consent to the disclosure of their Personal Information to overseas recipients.
The Provider will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the principles of the Privacy Act, but Individuals will not have the same rights in relation to overseas recipients who handle their information as they would with Australian recipients.
9. Analytics and bot protection
The Provider uses Google Tag Manager and Google Analytics 4, services of Google LLC, to understand how Individuals use The Provider’s website. Google Analytics 4 collects:
- the pages viewed and links clicked, and the device, browser and approximate location used;
- cookies or similar identifiers; and
- interactions with forms and, where enabled, a hashed (one-way encoded) form of contact details entered into forms.
The Provider uses Google reCAPTCHA Enterprise on the online assessment request form to protect it from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
Google may process this information outside Australia, including in the United States. Section 8 describes how The Provider deals with disclosures outside Australia.
Individuals can block or delete cookies using their browser’s settings, and can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
10. Privacy contact
Questions or complaints from Individuals relating to The Provider’s dealings with Personal Information should be directed to The Provider at hello@vitalicenergy.com.au. There is no need to complete an assessment request to raise a privacy enquiry.
When Individuals communicate a complaint to The Provider, The Provider will respond within 10 days, and seek to resolve the complaint entirely within 10 days if the nature of the complaint permits it.
The Provider will make a reasonable effort to resolve the complaints or questions of Individuals, and where The Provider is unable to do so, The Provider will attempt to explain why it is unable to do so.
If Individuals consider a matter remains unresolved, Individuals may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Accessing information
Under privacy law, Individuals have the right to contact The Provider to modify or obtain information held about them by The Provider.
12. Unknowingly collected information
The Provider acknowledges that from time to time, The Provider may come into possession of Personal Information without being directly aware of it, for example, from other Individuals or Organisations using The Provider’s service to store, process or publish data.
The Provider will make a good faith effort to deal with such Personal Information in accordance with this privacy policy and the principles in the Privacy Act.
13. Disclosures during use of the services
During the use of the Services, Individuals may disclose Personal Information to Organisations. The Provider will make a good faith effort to ensure that such disclosures are clear to Individuals, but how those Organisations handle Personal Information is beyond the control of The Provider.
14. Changes to this policy
The Provider reserves the right to make changes to this document in the future, either to comply with changes in Australian privacy law, or to reflect changing business practices. It is the responsibility of Individuals to regularly check this document for such changes.
15. Definitions
- Organisation / Organisations
- means an organisation using the Service.
- Service / Services
- means The Provider’s website and the commercial energy services described on it, including the online assessment request.
- Personal Information
- means any information that is categorised as ‘personal information’ under privacy law.
- Privacy Act
- means the Privacy Act 1988.
Privacy enquiries: hello@vitalicenergy.com.au · Request an assessment